1 Introduction & Applicability
Bangla 18 is Bangladesh's most trusted online Sports Betting and gaming platform. We take the privacy of our members very seriously. This privacy policy explains what information we collect when you use the Bangla 18 website, mobile application, and related services, how we use it, and how we keep it secure.
By accessing or using our platform, you are deemed to have accepted the terms of this Privacy Policy. If you disagree with any part of this policy, please do not use our platform and contact our support team.
This privacy policy is part of Bangla 18's Terms & Conditions must be read together. Both documents jointly form the basis of the agreement between us and you.
This privacy policy was last updated in January 2026. The date of any future updates will be noted on this page.
2 What Information Do We Collect?
To deliver the best betting experience, Bangla 18 collects the following types of information. We only collect what is necessary to provide our services.
| Data Type |
Example |
Collection Method |
| Identity Information |
Name, Date of Birth, Nationality |
Registration Form & KYC |
| Contact Information |
Email, phone number, address |
Registration Form |
| Financial Information |
Payment methods, transaction history |
Deposit/Withdrawal Process |
| Identity Documents |
NID, Passport |
KYC Verification |
| Device Information |
IP Address, Browser, OS |
Automatic Collection |
| Usage Data |
Betting history, game logs |
Platform Operations |
In addition to the above, we may keep records of conversations during your interactions with us — whether via live chat, email, or phone. This helps us improve our service quality and resolve any disputes.
3 How is your information used?
Bangla 18 uses the information it collects for the purposes outlined below. Transparency in every use case is a core principle of ours.
- To create, manage, and verify your account (KYC process)
- To process deposits, withdrawals, and other financial transactions
- To meet our legal gambling obligations and prevent money laundering
- To provide customer support and respond to your complaints and inquiries
- To ensure platform security and detect fraudulent activity
- To personalize your betting experience and send you relevant offers (subject to your consent)
- To send regular updates, promotions, and important notifications
- To improve the quality of our services and introduce new features
You can opt out of marketing communications at any time. Simply click the "Unsubscribe" link in any email or let our support team know.
4 Information Sharing & Disclosure
Bangla 18 does not sell your personal information to any third party. However, data may be shared in the following limited circumstances.
- Payment Processors: Necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process deposits and withdrawals
- Legal Authorities: Information may be disclosed pursuant to a court order or legal directive from the Government of Bangladesh
- Technology Partners: Selected technology service providers who support platform operations are bound by confidentiality agreements
- Fraud Prevention: Limited data is shared with recognized industry bodies to prevent fraudulent activity
- Business Transfers: In the event of a company merger or acquisition, data may be transferred to new ownership, but this policy will remain in effect
All third parties with whom data is shared are bound by strict confidentiality agreements. Any breach of these agreements will be subject to legal action.
5 Cookie Policy
Bangla 18 uses cookies and similar technologies to enhance your experience on the website. Cookies are small text files stored in your browser.
- Essential Cookies: Required to maintain your login session and ensure security — these cannot be disabled
- Functional Cookies: Used to remember your preferred language, theme, and other settings
- Analytics Cookies: Collects information to monitor platform usage and improve our services
- Marketing Cookies: Used to display relevant offers based on your interests (opt-out available)
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain platform features.
6 Data Retention Period
Bangla 18 does not retain your data longer than necessary. However, certain information may be kept for a defined period to meet legal obligations.
| Data Type |
Retention Period |
| Account Information |
5 years after account closure |
| Financial transaction records |
Minimum 7 years (as required by law) |
| KYC Documents |
5 years after account closure |
| Customer support conversations |
3 years |
| Marketing Preferences |
Until opt-out |
| Cookies & Session Data |
Up to 30 days from the end of your session |
Once the specified period expires, data is securely and permanently deleted so it cannot be recovered by anyone.
7 Your Data Rights
Bangla 18 believes every member should have full control over their own data. The following rights are available to you.
- Right of Access: The right to know what information we hold about you and to receive a copy of it
- Right to Rectification: The right to request correction of any inaccurate or incomplete information
- Right to Erasure: The right to request deletion of your data under certain circumstances
- Right to Restrict Processing: The right to request restriction of how your data is used in certain circumstances
- Right to Object: The right to object to the use of your data for marketing purposes
- Right to Portability: The right to receive a copy of your data in a structured, portable format
To exercise these rights support@bangla18.net. We will endeavor to respond within 30 days.
Some data may not be eligible for deletion due to legal obligations, such as financial transaction records. In such cases, we will explain the reason.
8 Children's Privacy
Bangla 18 is exclusively for adults aged 18 and over. We do not knowingly collect personal data from minors.
- Age verification is carried out at the time of registration, and accounts for users under 18 are not approved
- If we discover that personal data from a minor has been collected inadvertently, it will be deleted immediately
- If you suspect your child has created an account, please contact us immediately
Protecting minors is our highest priority. If you become aware of any suspicious account activity, please notify us immediately.
9 Security Measures
Bangla 18 employs industry-leading security measures to protect your data. Our technical and organizational security framework is regularly updated.
- 256-bit SSL/TLS encryption — applied to all data transmissions
- Sensitive data stored with AES-256 encryption
- Two-factor authentication (2FA) is available for all members
- Regular third-party security audits
are conducted
- 24/7 server monitoring and anomalous activity detection system
- Infrastructure protected by firewalls and an intrusion detection system
- Regular data protection training and awareness programs for all staff
That said, no online environment can guarantee absolute security. You should also take precautions — use a strong password, never share your login credentials with anyone, and report any suspicious activity to us immediately.
10 Third-Party Links & Services
The Bangla 18 platform may integrate certain third-party services, such as payment gateways. These providers maintain their own privacy policies, which are outside our control.
- Payment processors (bKash, Nagad, Rocket) apply their own privacy policies to all transactions
- We are not responsible for the data protection practices of third-party service providers
- We recommend reading the privacy policy of any third-party service before using it
- We only work with trusted and vetted third-party service providers who are committed to data protection
All third-party service providers associated with Bangla 18 are required to comply with our data protection standards. Any breach of contract will result in termination of the partnership.
11 Changes to the Privacy Policy
Bangla 18 may update this Privacy Policy from time to time. Changes may be made in response to business updates, new legal requirements, or enhanced security measures.
- For significant changes, you will be notified in advance via your registered email or SMS
- The date of each update will be shown at the top of this page
- Continued use of the platform after any changes constitutes acceptance of the updated policy
- If you object to any policy changes, please contact our support team before closing your account
We recommend reviewing this page regularly to stay informed about our latest privacy policy.
12 Contact Us
If you have any questions or concerns about this privacy policy, or wish to make a request regarding your data, please get in touch with us.
- Email: support@bangla18.net
- Live Chat: Click the chat icon at the bottom right of the platform (available 24/7)
- Data Protection Requests: Use the subject line "Data Request" in your email
- Response time: Responses are typically provided within 24–48 hours
Your privacy genuinely matters to us. Whatever the issue, our team is always here for you.